More than a decade ago, the management of society was a micro-business of ghettos or chawls, as the larger community welfare was undiscovered until now. In this “medieval” era, residents and management bodies managed mutual affairs on the “traditional paper module”, ranging from services, security, accounting to simple day-to-day communication.

Cut to the modern image – large gated communities with 100 to 5000 high-rise units rolled among bustling Indian metros, lifestyle became epicurean, RWAs vouched for one-click automated transactions, and finally, apps leveraging technology have taken over housing companies, due to the pandemic, massacring touchpoints like never before.

An integral part of the surge in society management services is indebted to the rudimentary mission of a 360° holistic life experience on which modern societies are built. Even more so when the pandemic is at a distance, domestic interaction beyond security barriers has undergone a radical change, paving the way for technological platforms to operate the essential services of community life, all monitored and without contact. More than 40,000 apartments and housing developments have subscribed to company management applications in the last quarter But why? To answer this, let’s choose a practical scenario –

Sam lives in a 500-unit society and is also a member of the MC. He supervises the various facilities such as clubhouses, shops, gymnasiums, gardens, parking lots, etc. Apart from this, it faces several challenges such as cash collections, security mapping, visitor and vehicle management, resourcing facilities or even bulk accounting. Sam’s manual handling becomes a burden on the community. But then it moves to a company management application that automates action on all these manual tasks with a single click under a single integrated database, without compromising data security and privacy. The stage is set !

India Company Management Apps – The New Normal

Modern societies have categorized services for residents and RWAs separately and redefined the way we view residential necessities and facilities. The majority of company management applications and services are patented to ensure smooth efficiency by maximizing capital and minimizing workload. Be it community fund accounting, maintenance collection, invoice generation, technical support, door security management, Indian players like ADDA and others have stepped forward and revamped pandemic features to help residents deal with crisis, contamination, and closure even in the post-pandemic world.

Several contemporaries of app-tech have taken the deceptive evolutionary route and the results are alarming. Resident spamming, forced marketing, app popups – all for nothing. The reason enterprise business apps could rule the “new normal” is by solving the smallest and oldest accounting or security hurdles in a much more cost-effective and user-friendly way.

Effective company management has been proven to lead to happy communities, that’s not where it stops. While digital safety and community awareness programs are at the forefront of business, what sets a residential app apart are its core features that enhance a seamless community experience.

Smart Accounting
The common stereotype of a company’s accounting management is that it is transparent when done manually. However, with the uplift of units and acres, corporations have innate financial matrices of maintenance, billing, auditing, income and expense tracking, accounting, etc. that these applications can automate and ensure integrated solutions without zero count errors. A tested ERP accounting module can also help MCs to properly manage their assets with resource cost analysis and timely payment records in a single database in much less time and budget.

Transparent communication
It’s a timeless cliché but a proven fact that man is a social animal. But when deprived of a strong communication system, maintaining mutual awareness between residents and RWAs can fade over time due to ‘muted’ WhatsApp groups and bulletin boards. Smart company management apps dedicate a DIY-oriented platform for internal communication via. resident groups, surveys, classifieds, MC discussion forums, announcements. media sharing, VoIP conversations, real-time activity logging, emergency sharing, etc. The result is synonymous with limiting spam. easy member verification, community self-sufficiency, more so in these times of social distancing where every resident is symptomatic with vital information.

Rock-solid security
Security fallout resulting in data breaches or community vulnerability are major pain points for any community. CCTV cameras alone are backdated. Today, the software solutions provided by these applications incorporate hardware/human security roles. A guard loses tracking to track the entrances/exits of visitors, vendors, and vehicles. However, as technology leveraged security automation, viz. IoT devices, geo-tracking, QR code-based patrols and personnel management, home cloud monitoring, in-app panic alert, etc., these apps now directly provide end-to-end user solutions. This robust security system allows residents to pre-approve guests and deny entry with a single click, taking center stage during the pandemic.

Visitor management technology
A community is a reservoir of unwanted visitors, staff, suppliers, deliveries and entries, etc. Therefore, these applications help residents to grant/deny/pre-approve this list of entries, and even record this data in real time via. MIS reports, providing information on the results of past visits into future issues. Technology leveraging visitor modules also links the access control system in the parking space or unit which limits intrusions and even mandates activities with QR/OTP codes. Features like “Leave at Door” or “Buy at Home” are also a boon during pandemic skepticism.

Is Evolution still loading?
A new survey highlights that around 15% of Indian housing companies are using a community management app. As cities get smarter, in five years the company’s app subscriptions will grow dramatically due to the paramount business opportunity in the future of the residential company sector. The way forward is expansion to 2-tier cities and beyond the subcontinent to alleviate older community issues and userbase pessimism with a highly polished list of tech product USPs , even in a post-pandemic worldview.

Warning: The views expressed in the article above are those of the authors and do not necessarily represent or reflect the views of this publishing house. Unless otherwise indicated, the author writes in a personal capacity. They are not intended and should not be taken to represent the official ideas, attitudes or policies of any agency or institution.


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