Continuing its digitization journey, Gokongwei Group has partnered with Infosys and Microsoft Corp. to use artificial intelligence to intensify monitoring and control of business operations for increased productivity.

Robinsons Galleria in Ortigas CBD

Thanks to Gokongwei Group’s drive for innovation, the company has moved closer to its goal of becoming the first truly digital conglomerate in the Philippines.

“Gokongwei Group and its industry-defining transformation have made it a company of the future, which is crucial as the digital and traditional economy continues to be on a growth trajectory,” said the vice president of Microsoft Sales, Marketing and Operations for Asia. Pacific Sandy Gupta.

“Together, the Gokongwei Group and Microsoft enable every person and every organization in the Philippines, through innovation and digital transformation, to build an inclusive economic society. Our customers can be sure that we will never compete with them. We are not a research company; we are not a retailer. We are an enterprise technology company,” Gupta said.

The Gokongwei Group is one of the largest and most diversified Philippine conglomerates with operations throughout Southeast Asia. With its subsidiaries JG Summit Holdings, Robinsons Retail Holdings and Summit Media, the organization remains a crucial contributor to the Philippine economy with diversified businesses that include airlines, consumer goods and consumer packaged goods, financial services , manufacturing, petrochemicals, real estate, retail, and media.

The group recognized the incredible value and impact that cloud computing would have on its business, improving agility, increasing efficiency of business processes, building trust, reliability and empowering them to to innovate for the future.

“The Gokongwei Group has been a part of Philippine history since its founding in 1957. We have served our community for many years and strive to continue to do so in the future,” said the chief information officer of JG Summit Holdings Inc. Officer Carlo Santos.

The group’s transformation journey began in 2018, with a holistic data center modernization project that saw JG Summit migrate its main data center in the Philippines to the cloud. In 2019, he announced a strategic partnership with Infosys and Microsoft as part of their digital transformation journey.

“Our vision and purpose have remained unwavering: an unwavering commitment to providing our customers with better choices, creating shared success with our stakeholders. We knew that to achieve this, we needed an entrepreneurial spirit and our ambition had to be based on integrity. That’s why when it came to digitizing the organization, across all businesses, we knew it had to be Microsoft, the most trusted and comprehensive cloud offering in the industry,” said Santos.

When the pandemic hit, the Gokongwei Group was ahead of the curve. With simple and secure collaboration powered by Microsoft 365, their hybrid workforce was able to ensure business continuity when needed, stay focused on their customers’ needs, and provide improved service while staying safe.

According to a study by The Economist, 72% of business decision makers in both the private and public sectors reported an acceleration in the pace of transformation of their industry during the pandemic.

Digital transformation, once an imperative to gain competitive advantage, has become key to business resilience and transformation. By migrating to Azure, Gokongwei Group was able to pivot to become a digital business, future-proofing its business groups.

Microsoft Azure is the foundation of Microsoft’s intelligent cloud and intelligent edge strategy, providing startups with the cloud services, developer tools, scalability, and security they need no matter where they are in their cloud journey. Over 95% of the Fortune 500 choose Azure.

To accomplish its vision, the Gokongwei Group sought out technology partners ePLDT, Infosys and Microsoft to help them achieve their greatest digital transformation ambition. They completed their migration at the end of 2021.

ePLDT, the ICT arm of PLDT Enterprise, provided the colocation services in its VITRO data center, which enables Gokongwei Group to house its critical IT infrastructure in a world-class data center.

“We are delighted to be a strategic partner in Gokongwei Group’s drive to constantly innovate its operations to meet growing and changing market demands. On behalf of PLDT Enterprise, we thank Gokongwei Group for trusting us to be part of their end-to-end digital transformation journey through our VITRO Data Center colocation services. We express our utmost commitment to continuously invest in world-class infrastructure and industry-leading expertise to meet their ever-changing needs,” said Jojo Gendrano, PLDT Senior Vice President and Head of Smart Enterprise.

Infosys, a global leader in next-generation digital services and consulting, has played a critical role in formulating and executing Gokongwei Group’s transformation strategy. This involved migrating various data centers across multiple business units to a single unified platform based on Microsoft Azure and upgrading the group’s SAP ERP system to SAP S/4 HANA.

“We are excited to partner with Gokongwei Group on its digital transformation journey. Our expertise in digital technologies, backed by decades of experience in navigating the business landscape, will certainly bring a lot of synergies that will help them achieve their long-term digital transformation vision. We are proud to help Gokongwei Group improve its business journey as it seeks to positively impact more consumers in the Asia-Pacific region in the future,” said Karmesh Vaswani, Executive Vice President of the company and global head of consumer, retail and logistics.

Gokongwei Group is one of the few organizations in the market to switch to a fully digitized and advanced technology system, the largest such migration to the cloud of any company based in the Philippines.


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